April 8, 2022

The Clienteling Gap… And How To Close It

by Mike Hauben

Jewelry Ecomm

Based on Clientbook outreach to hundreds of retailers, we found that more than 90% of retailers said they collected and kept detailed information on their clients. However, when asked if they used that information to actively clientele, less than 20% said they do.

RECORDING FROM CLIENTBOOK’S PRESENTATION AT OUR 2022 JEWELRY ECOMMERCE CONFERENCE.

This is called the clienteling gap and in this session, we will discuss how clienteling can unlock one of the greatest assets your business has – your customer data.

We’ll also share best practices and real-world stories of retailers who have successfully closed this gap through consistent, personalized, and timely customer communication.

About Ryan: Ryan Blumenthal is Vice President of Sales and Business Development for Clientbook, the leading mobile clienteling app built for retail.

Ryan has an extensive career in the retail industry and is also the owner of Corinne Jewelers. With more than 15 years as a sales leader in the retail space he is a widely sought-after industry speaker and thought leader on topics including clienteling, retail growth and strategy, retail staff enablement, and customer retention.

Mike Hauben
Jewelry Ecomm
http://haubenmedia.com

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Specialty: Website Development & Digital Marketing

Mike Hauben is the editor of JewelryEcomm.com and the Creative Director for the Centurion Jewelry Show. He holds over twenty digital certifications (Google, Yoast, Hubspot) and manages his web agency, Hauben Media, out of Long Island. He received an Award Of Excellence from MMA Business Magazine and has spoke at a number of conferences around the country. In his personal life, Mike is a father, retired fighter, and dog lover. Always available for a coffee or beer!