Jewelry Ecomm 2021 Conference session replay:
Jason A’alona, Podium
As businesses across the globe reopen in a pandemic world, they’re finding one thing in common—their traditional customer experience offerings no longer cut it.
Customers have changed, and their expectations have altered significantly. Recent data shows customers expect more convenience, personalization, and effective technological use than ever before. And they’re more willing to switch to another business if those needs aren’t met.
As your business reopens and continues to navigate the modern market, you and your team will need to understand these new expectations, reevaluate your business model, product, and operations, and consider other critical factors of a constantly fluctuating pandemic status. If you want to seize the opportunity to get ahead, you will need to completely reimagine your customer experience—from the standpoint of the new consumer.
Join Jason A’alona to learn about the five crucial customer experience improvements you need to make to set yourself up for success, along with: 5 questions to consider as you reopen Key consumer behavior trends since Covid-19 Actionable tips for how to reopen successfully.